Overview
We appreciate your business and want to ensure your satisfaction with our products/services. Please read this Refund and Replacement Policy carefully before making a purchase.
- All Sales Are Final:
- We want to inform our customers that all sales are final. Once a purchase is made, it cannot be canceled, refunded, or exchanged, except as expressly stated in this policy.
- We want to inform our customers that all sales are final. Once a purchase is made, it cannot be canceled, refunded, or exchanged, except as expressly stated in this policy.
- No Refunds:
- We do not accept any returns and do not issue refunds under any circumstances, except as required by law.
- We do not accept any returns and do not issue refunds under any circumstances, except as required by law.
- Damaged or Defective Products:
- In the rare event that you receive a damaged or defective product, please contact our customer service within 14 days of receiving the product. We will provide instructions on how to return the item for inspection.
- In the rare event that you receive a damaged or defective product, please contact our customer service within 14 days of receiving the product. We will provide instructions on how to return the item for inspection.
- Refund for Damaged or Defective Products:
- If, upon inspection, we determine that the product is indeed damaged or defective, we may, at our sole discretion, offer a replacement or issue a refund. The decision to offer a replacement or refund will be made on a case-by-case basis.
- If, upon inspection, we determine that the product is indeed damaged or defective, we may, at our sole discretion, offer a replacement or issue a refund. The decision to offer a replacement or refund will be made on a case-by-case basis.
- How to Request a Replacement:
- To request a replacement for a damaged or defective product, please contact our customer service at this link within 14 days of receiving the product. Provide your order number and a description of the issue.
- To request a replacement for a damaged or defective product, please contact our customer service at this link within 14 days of receiving the product. Provide your order number and a description of the issue.
- Shipping Costs for Returns:
- Customers are responsible for the cost of shipping returned items. Shipping costs are non-refundable.
- Customers are responsible for the cost of shipping returned items. Shipping costs are non-refundable.
- Unauthorized Returns:
- Any returns made without prior authorization will not be accepted, and no replacement or refund will be issued.
- Any returns made without prior authorization will not be accepted, and no replacement or refund will be issued.
- Cancellation Policy:
- Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
- Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
- Changes to This Policy:
- Grass13158.com reserves the right to update or modify this Refund and Replacement Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase with Grass13158.com, you acknowledge that you have read, understood, and agreed to this Refund and Replacement Policy.
If you have any questions or concerns, please contact our customer service on our contact page.